Productivity Software

7 ways social media can improve customer satisfaction

Social media and customer relationship experts share tips on how to use Facebook, Twitter and Instagram to enhance customers’ experience with your brand.

Adobe Connect, ReadyTalk, and FreeConference.com announce upgrades

The problems with cloud storage services for mobile phones

With limited computational, energy and storage resources available and mobile cloud storage services originally designed for desktops, our mobile devices need to find ways to keep up with the growing demands of them.

A VoIP and convergence history lesson, part one

Review: Office 2016 for Mac offers a new interface and better features

Mac users who've been waiting for Microsoft to update Office can take heart: The new version is finally here and it's worth the wait.

Microsoft, US face off again over emails stored in Ireland

The company has refused to turn over to the government the emails stored in Ireland

Apple and Cisco partner to optimize and integrate collaboration tools

LinkedIn spruces up messaging … and adds GIFs and emojis

The company's messaging client has been redesigned with a chat-like interface

Verint and Vidyo collaborate on video customer engagement

The Listserve: Your chance to send a message to 25,000 people.

A great experiment; a huge mailing list that one randomly selected person gets to write to every day. For free.