Productivity Software

Customer Service: The New Business Differentiator

Tackling the customer experience head-on

Social, messaging apps struggle with decision to ‘bundle’ or ‘unbundle’

Some popular social media apps 'unbundle' features left and right, while other services stick to all-encompassing apps with a variety of functionality. Each strategy has its pros and cons, and each makes sense for different types — and different size

Uber and Lyft fail to convince judges their drivers are merely ‘contractors’

Facebook to face class action lawsuit over kids’ purchases

Internal DNS error cripples iTunes, other Apple services

New Chrome app puts Act-On’s marketing automation tools front and center for SMBs

Conferencing for the New Age: Must-have Capabilities for the Best Video Meetings

What to look for in a video conferencing solution

Avaya Upgrades Video Platform with Team Engagement Solutions

Enghouse Interactive adds contact center features

Uber, Lyft, Sidecar asked by US lawmakers to use fingerprint checks of drivers

Vidyo brings Video Collaboration to Smart Glasses

Telefónica Launches WebRTC Calling Services