Unified Communications

4 ways WebRTC will boost the power of contact centers

WebRTC enables web browsers to support voice and video calling without special software on the client

VOSS uses big data to bring visibility to unified communications

A new VOSS product incorporates big data to maximize the value of unified communications.

Altocloud integrates Cisco’s Spark for customer engagement

How one of the first companies to embrace Cisco's new Spark APIs is making use of the new features.

Cisco announces changes to Spark: What you need to know

At the Collaboration Summit in San Francisco, Cisco today announced updates to its Spark communication service.

Cisco’s Spark grows into a phone and meeting platform for the cloud

The service will get call features and integration with in-office collaboration systems next year

How Cisco will use newly acquired Tropo to accelerate the cPaaS market

With Cisco's annual Collaboration Summit just ahead, here's a look at the unique position Cisco finds itself in with the newly acquired Tropo.

Cisco acquires video collaboration company for $700M

Acano will help scale, hybrid delivery and interoperability, company says

With backing and pipeline from Salesforce, Talkdesk appears set to soar

Call center technology isn't the most exciting of use cases, but young vendor Talkdesk isn't letting that get in the way of traction.

How AI is improving consumer engagement and customer experience

Atos acquires Unify with eyes on enterprise unified communications

The market for enterprise communications tools continues to heat up.