Reason No. 2 to resist filing a complaint with the FCC

Snail Mail

Verizon has called me twice today -- at work -- regarding a complaint I had filed with the Federal Communications Commission about my home telephone service.

The First Verizon Caller (FVC) -- clearly a call-center representative -- asked me if the complaint had been resolved. I politely told FVC that, yes, it had been resolved ... six months ago. (I just wrote about the FCC's equally lethargic and ecologically unsound reply to this same complaint.)

The Second Verizon Caller (SVC) -- clearly a supervisory employee -- rang me up maybe 10 minutes later. I immediately presumed that SVC was not aware that FVC had already called. Not so. SVC asked me if FVC had been correct in reporting to her that I had conveyed to FVC that my complaint had been resolved.

Head shaking, I told SVC that yes, indeed, FVC had done a tip-top job in reporting the gist of our conversation.

Then, being a veteran journalist and naturally curious, I couldn't resist asking SVC why it was necessary for her to call me -- at work -- given that I had only moments earlier had the exact same conversation with FVC.

"Now we can report back to the FCC that the matter has been resolved,"said SVC.

Sadly, I was too gobsmacked by this reply to follow up with the obvious question: "Why wouldn't the FCC take FVC's word for it?"Or the obvious follow-up to that obvious follow-up: "If the FCC would only take a supervisor's word on such a weighty matter, why wasn't it you, SVC, calling me in the first place?"

My bad.

Regular readers know that all of this started last September when a run-amok Verizon robo-caller tormented my wife with nine separate calls one evening/next morning while I was away on business.

So you see what we have here: I complain to the FCC about Verizon calling my home too many times and the upshot is that Verizon calls my office too many times.

Let that be a lesson to me.

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