RingCentral has announced the RingCentral Connect Platform, offering developers and customers a set of tools and services that can be used to build, deploy, and manage custom integrations using RingCentral APIs. The platform is designed to offer out-of-the-box integrations with RingCentral so users can add communication capabilities that support business applications.
The RingCentral Connect Platform provides a suite of tools and services, including a developer portal, a self-service APIs, SDKs, sandbox environment, and tutorials. Developers will be able to track applications in development, and move apps from sandbox to production. Developer support and a forum will also be available to offer further assistance. RingCentral will also introduce a new App Gallery, so customers can fine and use integrated application integrations that are commercially available.
RingCentral has already integrated with other cloud-based enterprise applications including Salesforce, Google for Work, Zendesk, Desk.com, Box and Dropbox. New integrations include Intuit which has integrated RingCentral into one of their products and Zoho, with an integration enabling 13 million Zoho CRM customers to use RingCentral capabilities within the Zoho app.
Commenting in a statement, Vlad Shmunis, CEO, founder and chairman of RingCentral said, “This is a significant step forward because businesses want to better connect with customers – and communications is at the heart of every customer interaction. We’re breaking down the barriers that have isolated communications from business applications.”
Elka Popova, Unified Communications & Collaboration Analyst, Frost & Sullivan added, “Integration is the next frontier in cloud communications. As providers, such as RingCentral, open up their platforms, it gives way to new possibilities that close gaps between communications and business applications, and ultimately leads to helping businesses create better customer experiences.”
RingCentral provides cloud-based business communications solutions and is headquartered in San Mateo, Calif.