Cox Business has enhanced its voice services with a managed IP PBX solution based on Cisco’s Small Business Communications System. The service is designed specifically to address small and medium businesses with less than 100 employees, many of which have limited in-house IT resources. The “Managed IP PBX+” service is initially available in Oklahoma and Las Vegas, and will be expanded to additional Cox markets in 2011. In conjunction with the service, Cox becomes the first cable operator to achieve the Cisco Managed Services Channel Partner Express Certification.
Cox Business has enhanced its voice services with a managed IP PBX solution based on Cisco’s Small Business Communications System. The service is designed specifically to address small and midsize businesses with less than 100 employees, many of which have limited in-house IT resources. The “Managed IP PBX+” service is initially available in Oklahoma and Las Vegas, and will be expanded to additional Cox markets in 2011. In conjunction with the service, Cox becomes the first cable operator to achieve the Cisco Managed Services Channel Partner Express Certification.
The system and service is monitored and managed by Cox Business on a 24/7 basis so that any trouble indications can be resolved by Cox Business on a pro-active basis. Features can be shared at up to five networked locations including four-digit dialing without incurring long-distance toll charges, productivity-enhancing applications such as a PC-integrated toolbar, and secure soft phone access to communications features for employees working remotely.
Commenting on the portfolio addition, Kristine Faulkner, vice president of product development and management, Cox Business said in a statement, “Managed IP PBX+ provides advanced communications capabilities to small businesses that prefer onsite telecom equipment and frees them to more strategically allocate resources to core business activities. Cisco is a recognized data networking and VoIP leader and validates Cox’s commitment to partner with best-in-class technology organizations to expand the business product portfolio to meet diverse customer needs.”
Cox Business was an early adopter of VoIP technology and in 2007 it became the first cable provider in North America to deploy a fully-owned and managed IP telephony service for businesses with its “VoiceManager” service. Cox also plans to launch SIP Trunking in 2011. The company provides voice, data and video services to more than 260,000 small and regional businesses.
