Today we’d like to share several reports hosted by Webtorials. The first is a 2011 State of the Market report on UC and Cloud Based Services for SMBs. The second companion piece is a second Webtorials State of the Market report on SMB Communications Plan and Priorities.
Today we’d like to share several reports hosted by Webtorials. The first is a 2011 State of the Market Report on UC and Cloud Based Services for SMBs. The second companion piece is a second Webtorials State of the Market report on SMB Communications Plan and Priorities. Our thanks to Fonality for sponsoring these two related reports and to Webtorials for providing free access.
The 2011 Report on UC and Cloud-Based Services for SMBs examines how two related IT capabilities, Unified Communications and cloud-based services, each individually brings tremendous power to companies of all sizes. However, many of the strongest advantages of implementing UC have eluded SMBs because of the cost of having an IT staff to support this effort.
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The research suggests that implementing Unified Communications as a cloud-based service provides a perfect confluence. Support of UC for the SMB then moves from being a major IT undertaking to being a commodity product. The result is that regardless of the size of the business, the combination of VoIP and UC in the cloud can bring exponential value beyond their value separately. However, this is particularly critical for the SMBs, a market segment that faces unique challenges and that is often ignored in major research studies.
To download a copy of this report on services, click here.
The second report looks at 2011 SMB Communications Plans and Priorities, and it provides both qualitative and quantitative data on users, priorities and solutions — showing why ROI trumps technology. Among the key findings (examined in detail) this report showed:
• Financial considerations to ensure the maximum performance at the lowest price are the primary drivers,
• Mobility and UC are recognized as key technologies,
• Most respondents see their current solutions as “good” but would like to improve capabilities,
• There is high interest in cloud-based solutions, and
• Cloud-based AaaS (Anything as a Service) has a good prognosis but opportunities are still emerging.
To download a copy of the report on SMB priorities, click here.
Also on Webtorials, complimentary prepublication requests are now being accepted for the 2011 Sourcebook of Hosted and Cloud-Based VoIP and UC Services. Webtorials and Delphi, Inc. are collaborating to provide this extensive resource. Still in production (but coming soon), the sourcebook is based on RFI responses from a worldwide base of service providers, offering Sourcebook users a chance to size up the providers on a non-biased basis to create “short list” quickly and efficiently.
If you want to get a head start, we invite you to go ahead and download the sample RFI. Also, if you preregister, Webtorials will e-mail the completed report to you as soon as it’s available. To register for this free resource, please click here.
