Customer service on Twitter proves to be quite the experience
Given the standard definition of a serious data breach — one that involves a store where I shop regularly – this morning’s news about Target had me genuinely concerned about my credit cards and bank accounts.
But rather than don my press hat – or, perish the thought, call customer service — I decided to engage my card issuers on the matter via Twitter. The results were surprisingly satisfying … and I didn’t spend so much as a second on hold.
Here’s the tweet I sent to American Express:
Others just like it were sent to VISA, Discover, Bank of America and Target itself.
American Express couldn’t have been more reassuring … or pleasant.
Bank of America made it clear they have my back.
Same with Discover, even though I don’t actually possess a Discover card.
Capital One tweeted back that I’d have to follow them and send a direct message in order to get their Twitter help, which seemed like too much trouble, especially since I don’t have a Capital One card, either.
All in all, my questions were answered in a timely manner without any hassle. (Yes, it’s possible one or all read my Twitter bio and realized that I’m a journalist, but I doubt that happened because that would have likely prompted them to send me to PR.)
Oh, and Target didn’t respond at all. Can’t say that surprised me.
Welcome regulars and passersby. Here are a few more recent buzzblog items. And, if you’d like to receive Buzzblog via e-mail newsletter, here’s where to sign up. You can follow me on Twitter here and on Google+ here.
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