pmcnamara
News Editor

‘Hope all is well’ can be annoying as … well, it can be annoying

Opinion
Aug 11, 20103 mins

A pet peeve about e-mail etiquette peeves me yet again ... and has readers riled

Confused businesswoman annoyed by online problem, spam email or fake internet news looking at laptop, female office worker feeling shocked about stuck computer, bewildered by scam message or virus
Credit: fizkes / Shutterstock

An e-mail arrives this morning from someone I do not know personally and with whom I have had no prior business interaction. It begins this way:

“Hi Paul,

“Hope all is well.”

Hope all is well? Honestly?

Maybe in the abstract, this person hopes I am well, but not really. Not in the way that I hope my sister in Minnesota, with whom I have been out of touch lately, is well.

The e-mail sender in this case happens to be a public relations professional whose interest in my well being is grounded not in genuine concern for me but rather the possibility that I might write something nice about her client.

She hopes I am well enough to write that item.

What bugs me about this particular ploy is not just the transparent insincerity but the underlying assumption that it might be effective; that having established this “personal connection” increases the likelihood that I will come across with the goods: positive publicity. (I say positive out of the near certainty that were I inclined to write something negative, the sender would just as soon see me contract polio as remain well enough to post it.)

This beef is a trivial matter, I realize; virtually all e-mail etiquette issues are minor by definition. But every time I read that smarmy greeting my blood pressure ticks up just a notch, meaning that I am — ever so briefly — less well.

Venting is good for one’s health.

(Update: I’m truly heartened to see the spirited give and take in the comments section between those who disagree with my position and those who see my point.)

(Update 2: That first update is a crock on the order of “Hope all is well.” I’m not at all “heartened” to read the criticisms of my work; some are kind of mean and journalists have feelings, too. I only posted the first update to illustrate my point about insincere platitudes.)

(Update 3: Update 2 has crock-like elements as well. I’ve been doing this 30 years and it’s been a long time since anyone was able to hurt my feelings.)