SIP
Successful organizations address two key areas as part of their SIP implementation planning: Training and management. IT executives are experiencing challenges in finding those well trained in SIP implementation and management, Nemertes finds. Concerns extend beyond hiring their own staff to finding qualified VARs, consultants, and even vendor engineers. IT architects also cite the lack of tools that allow them to manage and troubleshoot performance of SIP for both SIP trunking as well as for internetworking of SIP-based systems. In many cases engineers still rely on packet capture and manual examination of flows to determine problems, a long and arduous task that requires technicians to possesses not only a solid understanding of SIP message flows, but also vendor proprietary extensions to SIP. Training and management go hand-in-hand. Educate your telephony technicians on SIP while ensuring they have the tools necessary to proactively manage SIP performance.
