* Change control software links IT service management systems and processes with the infrastructure
Change control minimizes outages
By Jay Vaishnav
For many IT organizations, firefighting is a way of life to ensure service availability. This is because availability is constantly threatened by changes to the infrastructure that don’t conform to IT service management processes and policies.
Change control software links IT service management systems and processes with the infrastructure by providing real-time change tracking, validation of change activity against change tickets, and automated enforcement of change policies. By using change control technology to close the change gap, organizations can increase the availability of IT services, enable the successful implementation of Information Technology Infrastructure Library (ITIL) projects and reduce the cost of compliance initiatives with regulations such as the Sarbanes-Oxley Act.
The people problem
Research has shown that as much as 80% of system unavailability is caused by incorrectly applied change. This includes changes made at unauthorized times or without approved change tickets, and can also include approved changes that are not properly executed.
Current change management processes designed to manage service availability rely heavily on people carefully following policy using manual methods, and are carried out with a limited understanding of the nature of change within the infrastructure. These processes cannot ensure that changes are applied correctly, as they would be if collection of data from the infrastructure and the application of control to the infrastructure were sufficiently automated. Changes often are applied incorrectly, resulting in costly service outages.
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