* IETF leaders urge detente with rivals * CTIA: Sprint unveils wireless services * Offshoring closer to home * Correlating customer service with IT intelligence * Network World Radio: IT career building * Today on Layer 8
The Internet is constantly growing and changing – but can the IETF adapt? The Internet’s top standards body finds itself struggling with declining attendance, financial difficulties and a kind of competition from the ITU and the W3C. This week Network World reports from the IETF’s latest meeting, where a new leader has taken over to deal with these challenges. IETF leaders urge detente with rivals http://www.nwfusion.com/news/2005/031405-ietf.html?net
The Internet is constantly growing and changing – but can the IETF adapt? The Internet’s top standards body finds itself struggling with declining attendance, financial difficulties and a kind of competition from the ITU and the W3C. This week, Network World reports from the IETF’s latest meeting, where a new leader has taken over to deal with these challenges.
IETF leaders urge detente with rivals
https://www.nwfusion.com/news/2005/031405-ietf.html?net
CTIA: Sprint unveils wireless services
The CTIA Wireless 2005 trade show kicks off this week with a set of announcements from Sprint. The company is offering a new service to access corporate VPNs via wireless networks and the first wireless data SLA. Check back with us throughout the week for more news from the show.
https://www.nwfusion.com/edge/news/2005/0314sprintctia.html?net
Other CTIA news
https://www.nwfusion.com/news/2005/ctia2005.html?net
Offshoring closer to home
Mobil Travel Guide was looking for cost savings when it decided to outsource its call center operations, but offshoring wasn’t an option. The company needed workers with good knowledge of U.S. geography, and that wasn’t readily available in India.
https://www.nwfusion.com/news/2005/031405-nearshoring.html?net
Correlating customer service with IT intelligence
Paul Courneya used to manually collect network, infrastructure and application data to determine why his contact center hit a glitch in terms of customer service expectations.
https://www.nwfusion.com/news/2005/031405specialfocus.html?net
Network World Radio: IT career building
Career-building advice is always useful, particularly in an age when people change jobs every couple of years. This week’s guest is Matt Moran, author of “The I.T. Career Builder’s Toolkit” from Cisco Press, who joins us to talk about what makes a well-rounded IT employee, one that potential employers will look favorably on. Listen in today:
https://www.nwfusion.com/research/2005/0314radio.html?net
Today on Layer 8, your surprise #16 seed in the Syracuse bracket:
A most unlikely keynoter at today’s CTIA show; John Cleese promotes backup; wireless carriers try to woo customers via repair perks; and the winner of the latest Weekly Caption Contest; all this today and more at your home for not-just-networking news.
https://www.nwfusion.com/weblogs/layer8/?net
