* How VoIP helped organization recover rapidly
In recent newsletters we’ve been examining problems encountered in VoIP implementations that sometimes lead to a lack of satisfaction. This time, we have a success story.
Ned Roehrig, who works in the Bell County Information Systems in Belton, Texas, tells us his organization recently experienced, “as put by one of our retired district judges who was stuck in an elevator when the motor caught fire, one of those flat tires on the road of life.”
Says Roehrig:
“This fire resulted in the closing of the Belton District Courts building Friday, Aug. 27, around noon. No injuries or major fire damage, but significant smoke, hydraulic fluid (elevators are hydraulic in our four-story building) and water damage. This facility was home to 85 employees and four courtrooms. Thanks to a few terrific employees and our one-year-old VoIP phone system, we relocated 65 phones, two servers and 40 desktops into nine locations in five of our other facilities in Belton with only 42 person-hours of effort.
“This would not have been possible without our 3Com NBX VoIP system. All departments were open for business on Monday, Aug. 30, and court hearings went on as scheduled in other locations in town. Having everything on one network (our facilities are all fiber connected) made this effort very easy and very inexpensive. A couple of spare switches and a few cables and we were back in business. Zero phone configuration or network configuration was required to meet this challenge.”
Thanks to Ned for sharing this with us. This type of flexibility for rapid moves, adds, and changes clearly demonstrates one of the major advantages that VoIP brings.
