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Power utility does telecom right

Apr 21, 20031 min
Enterprise ApplicationsTelecommunications Industry

* Power utility does telecom right * Not so temporary * Good news for standards lovers * When imperfection strikes

Power utility does telecom right

Tom Nolle this week looks at a telecom business model that appears to be working – a rare sight these days. It’s also coming from an unlikely source – an electric company.

Not so temporary

In the 200th column of ‘Net Buzz as penned by Paul McNamara, he takes on customer service at Microsoft’s MSN and its definition of the word “temporarily” in the phrase “your account is temporarily unavailable.”

Good news for standards lovers

Dave Kearns this week says the Liberty Alliance’s recent decision to hand its work on identity management over to a widely recognized standards body is a good one.

Identity Management Newsletter

When imperfection strikes

Computers aren’t perfect, although many people seem to think so. The problem is that those people are also your users, so a lot is expected out of IT managers when things go wrong. Backspin’s Mark Gibbs asks, can you admit to imperfection?