Isn’t the customer always right?
CS 101: always endeavor to give satisfaction.
One PR thorn in Microsoft’s side has got to be Windows Genuine Advantage, WGA.
I empathize completely with Microsoft on the issue of piracy. However, taking a page from the RIAA is so not the way to go.
Why doesn’t the WGA mechanism reset itself for, say three (3) twenty-four periods during which the end users system still has full functionality, while notifying the user that a 72-hour clock has started a countdown during which WGA would attempt to either validate the system, or find out if it (WGA) has been compromised?
Why does the consumer have to withstand the worst of the pain for the transgressions of a few pirates? Why do the innocents have to suffer?
By all indications, WGA, in this current iteration, needs to be reworked to allow genuine validations from the point of view that the enduser just might be genuine, and not the other way around.
While the underlying technology might be sound, the PR hit demands that it needs to work better from an end user’s standpoint.
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