Finally, customer service that gets it

Opinion

Dec 12, 20071 min

In this case, it’s Amazon. The tale begins with a classic case of Internet group-think gone wrong over an Amazon promotion, and ends with a clever exchange between a user-forum provocateur and a spokeswoman for Jeff Bezos who knows how to do her job.

Data Center

by Paul McNamara

News Editor

In addition to my editing duties, I have written Buzzblog since January, 2006 and wrote the 'Net Buzz column in Network World's dearly departed print edition for 13 years. Feel free to e-mail me at pmcnamara@nww.com.

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Finally, customer service that gets it

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