Buy.com loses a customer

Roland B. followed my rebate columns and related his issues with Buy.com. Here’s the resolution:

Check arrived today. Four months and three days from the date that I mailed the request and twenty-one days after they said they mailed it. I think that I have learned my lesson . NO more purchases involving a rebate.

Roland got his check, but Buy.com and RebateStatus.com lost another customer. How many are they losing? Roland quotes a Buy.com support person, one of many Roland dealt with to get his money, about customers:

We’ll never know how many buyers are going through this same experience with these two companies. Chris at Buy.com admitted that there were “many.” Many folks will probably give up the fight and Buy.com will pocket the money.

Isn’t this supposed to be a service economy? Where is our service?

James