A tale how one irate customer with a Vista problem circumvented Microsoft support and got his problem fixed personally by a Microsoft developer. The story is told by Chris Sells, program manager at Microsoft’s distributed group. Did you get that clue? Yup, the customer rang Microsoft and asked for “sales” and the call routing software connected him to “Sells”. At least he got his problem fixed.
How to get your Vista problem fixed personally by a Microsoft developer
Analysis
Mar 28, 20071 min
