The onset of the pandemic caught most organizations unware, and IT departments were no exception. They had to address that workers could suddenly no longer safely come into the office, doctors needed to stand up telemedicine services, and professional and amateur sports were just generally scrambling.\nGroups like the Information Technology Disaster Resource Center have been at the forefront of many such efforts, particularly those being undertaken by municipalities and school districts. The group helps provide technological know-how through volunteer workers, and help keep organizations connected in the wake of disasters.\n\nAfter COVID, the group has been a lot more active, according to operations director Joe Hillis.\n\u201cThe premise behind this was to be a place where anyone in the tech sector could come to use their skills after a disaster,\u201d he said. \u201cThis year\u2019s an outlier. We landed a $2 million grant from Facebook for COVID response, and we\u2019ve had several million dollars\u2019 worth of hardware donated from Ruckus and Cisco.\u201d\nThe group encourages organizations to place Wi-Fi in locations where the access points can simply be connected back to existing networks \u2013 APs in parking lots connected back to a school or library, for example.\n\u201cWe\u2019ve done maybe 375 sites around the country,\u201d said Hillis.\nNavassa, N.C.\nThe town of Navassa is a small town just west of coastal Wilmington, along the Cape Fear and Bismarck rivers, with a population of about 1,500. When COVID struck, it merely added to the problems faced thanks to lingering aftereffects from Hurricane Florence in 2018, according to Mayor Eulis Willis\n\u201cIt got to be pretty urgent because we had some damage from the last hurricane,\u201d said Willis. \u201cSo we had to move people into the community center.\u201d\nThe community center, two public parks and the town hall now have socially distanced spaces for Wi-Fi use, provided in part by the ITDRC. It installed the access points, with backhaul provided either by the existing network connections in those buildings, or through new connections donated by local ISPs. In the cases of the town hall and community center, Wi-Fi repeaters pushed access to the Internet out from the building proper into the parking lots.\nPart of the need for connectivity was such an urgent matter, according to Willis, is that Navassa has low-to-moderate income students who don\u2019t necessarily have Internet access at home, which complicates providing socially distanced schooling.\n\u201cI noticed a few years ago that they\u2019d gather around town hall,\u201d he said. \u201cTurns out they had these cellphones and no Wi-Fi. \u201cEven if the kids have access to the Internet, a lot of times their parents can\u2019t afford it.\u201d\nSanta Fe Indian schools\nKeeping kids in school was also high on the list of priorities for the authorities in and around Santa Fe, N.M., particularly on tribal lands. The CTO of the Santa Fe Indian School is Kimball Sekaquaptewa, who\u2019s responsible for IT support for the 700-plus students who attend. Of those students, many live far from the city campus, on tribal lands.\n\u201cWhen we closed schools in mid-March, we did it at an hour\u2019s notice,\u201d she said. \u201cWe gave them all a Chromebook and sent them back to the least-connected parts of the state\u2026Our families don\u2019t necessarily have the bankability to get post-paid cellphones sometimes.\u201d\nFurther complicating the issue was the fact that leaders closed the borders of tribal lands in response to COVID, so some students couldn\u2019t even go to a McDonald\u2019s or Starbucks for an Internet connection.\nThe response from the Santa Fe Indian Schools has been focused, from a technological standpoint, on bringing Wi-Fi connectivity to these underserved areas. The school, in partnership with the New Mexico Public Schools Indian Education division, bought 100 Cradlepoint routers with Verizon LTE connectivity. Some are installed in fixed, central locations, while others are mounted on tribal vehicles and in school buses. The ITDRC is also involved with this project, installing Wi-Fi access points to bring the connectivity provided by those Cradepoint routers to people who need it.\nMore of those cellular-backhauled access points are going up every day, according to Sekaquaptewa, and moves are afoot to use some existing fiber installations to provide high-speed connectivity to students and their families.\nSomerset Community College\nSomerset Community College is located in Somerset, Kentucky, about two and a half hours away from Lexington and Louisville, in the southern part of the state. The school is part of Kentucky\u2019s Community and Technical College system, with a total enrollment of around 6,000 students.\n\u201cWhen the pandemic hit and we had to shift from brick-and-mortar to virtual, in a matter of just a few days, one of the first things we started realizing was the need for outdoor Wi-Fi,\u201d said Dr. Bruce Gover, SCC\u2019s vice president of institutional effectiveness, one of whose responsibilities is to act as CIO.\nAs in Santa Fe, many SCC students, particularly in more rural areas, don\u2019t have access to the type of high-speed Internet connectivity they need, he added.\nOne of the other main issues the school faced, he said, was the reach of COVID and the fact that a huge number of other institutions were trying to tackle the same problem at the same time. Backorders for equipment were lengthy, and simply extending Wi-Fi from the buildings was hit-and-miss.\nSCC ultimately settled on using a wired connection from its campus buildings out to the parking lot, where Cisco outdoor routers could provide coverage to students socially distancing in their cars. The school currently has five of the routers, but it\u2019s looking to get as many as 20, for additional coverage areas and more complete coverage in existing locations.\n\u201cIt was much easier to run this back to the network,\u201d said network manager Chris Roberts. \u201cWe have a primary ISP we use for campus, but for the parking lot access, we have a secondary ISP,\u201d in the form of a local cable provider.\nRoberts said that implementation was fairly straightforward \u2013 the system uses a standard captive portal for sign-in \u2013 and that the wireless-LAN controllers were more or less plug-and-play.