Industry

CRM Team Staffing – Inside or Out?

Aol begins layoffs; 1,200 to 1,400 staffers to go

The move comes after not enough employees participated in a program to walk away voluntarily in December

Outsourcing Advisors: 6 Tips for Selecting Right One

Google named Word of the Decade

Tweet makes Word of the Year, while Google beats blog for top word of the '00s

Warning Will Robinson! Robotic girlfriends hit the market

Artificial intelligence should enable robot to speak, carry on conversations

Twitter Tips: 5 Proven Ways to Get Retweeted

Facebook CEO Zuckerberg causes stir over privacy

One privacy advocate contends Facebook is pushing users to expect less privacy

IBM: Consumers demand more interactivity

An online survey by the company found that consumers want to engage more closely with retailers

Net neutrality: Needless yoke or new opportunity?

NASA satellite to scan for signs of life from old Mars spacecraft

NASA Mars Odyssey to listen for frozen Phoenix lander signals