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Heartland to use end-to-end encryption to ward off cyber-crooks
The vendor adds new modules for tracking project costs and customer loyalty
Improving technology prompts agency to create more stringent requirements
Experts say no, because the real draw is the low cost of skilled labor in places like India
It's almost done with 5,000 headcount cut announced in January
Analysts suggest that managers update IT call lists and telecommuting plans.