IT Leadership

PC vendors push automated management

CA chief preaches management simplification

CEO and President John Swainson details what customers face in managing IT and how CA intends to help manage their complex environments

When in doubt, buy more storage

From consultant to senior IT executive

SAP project leads to successful career at Tesoro

HP Services led by the other John McCain

Next ITIL upgrade promises more how-to guidance

Consultants, vendors and users refresh the best practice library with more specific how-to advice

FAQ: ITIL origins, Version 3 explained

University taps ITIL to build open source CMDB

Brigham Young University uses best practices to centralize and share data internally and with parent organization

ITIL shapes help-desk overhaul at JPMorgan Chase

Financial services firm reduces the number of help desk tools in use from 47 to seven as part of makeover

Toyota unit gets ITIL right second time around

Toyota Financial Services made two efforts to make the best practices laid out in ITIL work