IT Leadership

Call centers are heading for home

Tokyo Stock Exchange names new CIO

Securing remote-access networks

Controlling the corporate net gate

Lucent lowers annual revenue forecast

* Lucent appints a COO to help improve the company's business

Better management through best practices

In adopting best practices for the data center, managers find that corporations aren't limited to one method, but companies will probably need to adopt more than one framework.

Why ITIL belongs in outsourcing

* How ITIL fits in outsourcing agreements

Business metrics grow in importance for IT outsourcing

* Changes in service-level management acceptance since 2003

Intel’s CFO forsees more capacity constraints in ’06

Taking charge

Hovsepian’s negotiates not-so-booby booby prize, while Novell loses more execs

* What Hovespian gets if he doesn't get the CEO nametag