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The telecom's top IT exec hopes to move 80% of customer interactions to digital channels by 2020.
Overall IT efficiency lacking, including in areas such as virtual machine and cloud management
We won’t name names, but there are some telltale signs that a vendor won’t make it to 2020. Rob Enderle identifies conditions for failure and tells you how to apply those dubious qualities to your vendors to determine if they are going to stay in the
The recent massive storm in Buffalo meant just another day at the office - or actually at home - for many area employees. That's because storm-hearty Northerners say their systems are ready for whatever Mother Nature throws at them
SDN promises numerous benefits, but adding layers of network abstraction comes at a cost: visibility into the traffic traversing the links at the physical layer
Help desk staffers can be caught in the middle when BYOD users get verrrry personal with their devices.
An axiom of network design
Imagine if you had a solution that could tell you if your network was misconfigured or a problem was about to happen. What if it could pinpoint what is causing that flakey issue that comes and goes? Indeni is delivering a network operations tool tha
Traditional network monitoring primarily looks at the health and status of major net components. That's not enough to tell a story when an end user in a remote location contacts the help desk with a connectivity or application availability issue.