* Managing change is a top priority for 2009
* Some of the most unusual queries IT help desk workers have fielded
* CompTIA study finds telecommuting delivers many benefits
* Best practices for virtual teams
* Employers have better grasped the delicate act of helping their employees balance personal life and work
* SAP skills have grown between 25% and 30% in value in the past six months
* Tips for instilling accountability into your IT culture
* Society for Information Management survey lists IT and business alignment as top concern
* Employers will need to retain older workers to combat 'brain drain'
* Interest in radio frequency identification technology is on the rise
