Ben Fox is a managing director at TC2, a global IT and networking consultancy dedicated to helping enterprise clients develop and execute technology transformation and sourcing strategies. TC2 maximizes savings, performance and future capability in telecommunications services and network infrastructure through a full range of strategic sourcing, benchmarking, optimization, audit, and technology consulting. He can be reached at bfox@techcaliber.com.
This article explores the key commercial terms and contract practices that are crucial for negotiating flexible and resilient managed-network-services arrangements given the outsourcing-industry challenges currently facing enteprises.