* BT Americas says it provides more realistic performance targets
* BT Americas' SLAs include performance guarantees for specific apps
* AT&T explains how it bases VoIP quality on ITU's R-Factor
* We get readers' SLA questions answered by MCI
* FCC affirms widespread deployment of broadband over power lines
* Equant enables customers to mix and match among its WAN and access techs
* Internap doesn’t wait for customers to react to an outage
* How Sprint leads competitors on SLAs
* Infonet SLAs take into account end-to-end performance of key network apps
