Updates software, offers services to help enterprise IT managers speed change-approval processes, automate software distribution and adopt ITIL best practices
Flexible work schedules can help companies reduce costs and retain in-demand talent, but managers need to do more than set up remote access to enable telework to thrive
Challenges loom on software side, though net management strengths give company something to build on
* Linux systems management software maker licenses its source code to improve the options available to today's IT buyers
Slow service, off-shoring kill customer satisfaction ratings, according to CFI Group
* Findings from reports looking at five management market segments
Open source management package gains configuration management database
Big Blue plans to add Telelogic's software development solutions to IBM's Rational Software division
* A look at the big four management vendors: BMC, CA, HP and IBM
Transaction management vendor OpTier and open source management software maker Hyperic separately rake in the cash.
