The best practice framework promises more operational efficiencies and better service management, but ITIL still scares some.
TPI Q307 quarterly index finds U.S. companies signing smaller contracts and committing to shorter durations, but India-based providers see their Americas revenue grow.
A management strategy has to come hand in hand with an SOA deployment, industry analysts say
* Readers share thoughts on recent article about IT talent crunch
Network management vendor Opnet to add application performance management capabilities with Network Physics buy
Upgrades network management software long thought the cornerstone of software portfolio.
New York show big on content, light on announcements
* Keeping tech talent in-house is the biggest concern of IT managers
Survey shows that employees faced with offensive co-workers are expected to deal with it on their own.
