* Opticom’s distinctive approach to service management
* Recommendations for managing big changes
* Why acquisitions are taking a more structural tone
* Separate IT tribes have evolved into ‘megatribes’
* Should you buy management technology from a small vendor?
* How adaptive/on-demand/utility management is changing everything
* HP puts appropriate emphasis on management software
* Collation’s Confignia uses topology as base for management
* Implications of Computer Associates’ hub-and-spoke architecture
* Reflections on management at NetWorld+Interop
