Fredrick Dande is an IT manager at a financial services company in the Philadelphia area. He is responsible for strategic objectives that include developing and implementing enterprise infrastructure policies and procedures, tracking and driving departmental goals, monitoring and reporting on departmental progress, establishing a quality-focused service culture and managing IT infrastructure.
Fredrick has more than 15 years of IT experience in the financial services industry and holds several IT certifications, including ITIL V3 and the Project Management Professional (PMP) accreditation. He is an active member of the Project Management Institute and IEEE.
Fredrick is a former member of the board of directors of Junior Achievement of New Jersey. He holds a bachelor’s degree in computer engineering technology and a master's degree in management of technology, both from the New Jersey Institute of Technology. He also holds an MBA from the Isenberg School of Management at the University of Massachusetts, Amherst. He is currently pursuing a doctoral degree in management of technology at Indiana State University with a specialization in digital communication.
Fredrick has also been an active adjunct professor for several years and teaches project management in the MBA program of a local university's graduate school. He is also an active reviewer for the Association for Computing Machinery (ACM) and has published reviews. He has also been a speaker at IEEE conferences.
The opinions expressed in this blog are those of Fredrick Dande and do not necessarily represent those of IDG Communications Inc. or its parent, subsidiary or affiliated companies.
Though an out-of-the-box solution provides a starting point, successful ITSM solution implementation is achieved by customizing solutions to match enterprise practices.