Kim S. Nash is an award-winning reporter who writes about how the people at big organizations move information to fix critical strategy problems. Sometimes they do it well, sometimes not. Tell her a good business tale at knash@cio.com.
Social media is more than just amassing likes. Companies are using advanced social techniques to rehabilitate corporate reputations, uncover ideas for breakthrough products, and figure out what competitors are up to.
IT departments are constantly reorganizing, but a few companies have gone so far as to break the traditional IT department into pieces