* IP contact center to get increased focus
* Where are the free calls?
* Why aren’t enterprise network engineers talking to applications experts?
* Contact center considerations
* Pros and cons of a hosted IP contact center vs. premises based
* Customer centers that can manage multiple forms of voice and data communications
* Why IP contact centers could be valuable to your business
* Answers to what comes after the application that comes after VoIP
* More on the answer to the question of what comes after MPLS
* Hosted vs. premises-based VoIP; feature interoperability; and converged apps
