Mark J. Fletcher, ENP is chief architect for public safety solutions at Avaya Inc., a global provider of communication solutions for unified communications, contact center and customer experience management, networking and services for large enterprises, small and midsize companies, and government organizations around the world.
Fletcher currently serves on the NENA Institute Board and on the APCO International Standards Definition Committee, and he regularly provides input to the Department of Homeland Security and the Federal Communications Commission on public-safety-related issues related to NG911 and MLTS PBX capabilities. You can follow Fletch on Twitter (@Fletch911).
The opinions expressed in this blog are those of Mark J. Fletcher and do not necessarily represent those of IDG Communications Inc. or its parent, subsidiary or affiliated companies.
Weaknesses in our nation's 911 network continue to expose themselves, mostly by accident. The latest incident was with the 911 system in Amarillo, Texas.
In addition to 911, there are eight other special short-code numbers.
After an awkward public failure 5 years ago, the FCC and FEMA put their nose to the grindstone and achieved a successful national test of the Emergency Alert System
FEMA and the FCC ran a ‘live test’ of the Emergency Alert System in 2011. The result was static and Lady Gaga going out to millions. On Sept. 28, they will retest with the fixes in place. Will it work this time?
Altitude is not reported on 911 calls. If you're in high-rise, public safety has no way of knowing what floor you're on. That could be the difference that saves your life.
After a three-year delay, the GSA reports federal MLTS systems are mostly not compliant with direct dial 911
How did a 911 call from Anchorage, Alaska, end up 2,500 miles away in a call center in Ontario? The answer may surprise you, and it is not an uncommon problem.
For the deaf community, texting to 911 can be their lifeline. But in nine out of 10 centers, it's not available.