Some phishing attacks have gotten sophisticated enough to call end users and pretend to be IT support, baiting them into giving up their personal information in the process. Don't fall for that.
Sure, there are benefits to live chat between IT support and end users, but the potential negatives outweigh them.
A few ways support departments can improve their image and contribute to customer satisfaction.
Some considerations for screen sharing when resolving IT support problems.
In IT support calls, communication goes both ways. Here are some tips to making it as effective as possible.
We in support cannot and should not neglect our customers in order to help another company's customer.
Some etiquette tips to get the best results from your IT support team.
Horror stories about hardware from IT support.
The case for maintaining traditional IT support even in the face of social resources.
Some tips to help the IT support process go over smoothly.
