* Collaboration features allow participants to see, control and edit shared files and documents in real time.
* Attention to customer service and service-level agreements contributed to company's growth
* Accenture will use AT&T Business Exchange to link with external parties for business-to-business video conferencing
* Handbook gives comprehensive overview of the technical, operational and cultural hurdles of enabling inter-company telepresence and video conferencing
* Genband will acquire Nortel's softswitch, media gateway and application technologies
