* New features enable applications such as unified messaging, click-to-call, single-number service and user Web portals
* Global market research group needs visibility to see what is happening and control to be able to affect the traffic that transits his networks
Service provider's sales rise 45% over 2008
* UC solutions enable companies to tightly integrate communications into their business processes
* Nortel also announces plan to sell Enterprise Solutions Business to Avaya
* The need for greater visibility is that most IT organizations are removing some servers out of branch offices and placing them into centralized data centers
* Exploring a key piece of IT functionality – visibility
* The contact center software supplier will integrate CounterPath's SDK into its Agent Desktop suite
* Steve and Jim ask you to determine which of their attitudes is accurate
