* News from CTIA Wireless
* Which ITIL component is of most interest to organizations?
* Analysis of Vonage’s injunction
* ITIL basics
* News highlights from Spring 2007 VON
* Hiking up intrastate rates
* Technologies seen at VoiceCon
* Plain old telephone service
* Analyzing Cisco’s $3.2 billion purchase of WebEx
* Anyone in need of a free ISDN modem?