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Two defendants were charged with using Bitcoin to facilitate illegal drug sales
Webcam, speakerphone for non-telepresence systems (basically, the rest of us)
Contact centers were once 95% voice but now social media represents almost half the load
The mobile versions of Facebook, LinkedIn and Twitter were cited as targets
SDL's Customer Experience Cloud combines Web content management, social analytics and more
We learn that Cisco CallManager telephony system music has a real hold on people
Four men have been charged with copying Android apps and selling them through online markets
The ruling follows a similar takedown request from France
8x8 Upgrades its Virtual Contact Center Offer
Picture-sharing lesson a ‘success’ on more than one level