A month and a half after Nest Labs announced that it was halting sales of its Nest Protect smoke alarm, the company has issued a product recall.
About a month and a half after Nest Labs announced that it was halting sales of its Nest Protect smoke alarm due to a glitch that turned the device’s alarm off, the company has issued a recall.
According to a report from the Consumer Product Safety Commission, the company has issued a recall for all 440,000 Nest Protect systems that have thus far been purchased by consumers. Note, though, that the recall is more for a software fix than any glitch found in the hardware. The commission report reads in part:
The repair is an automatic electronic update that disables the Nest Wave feature and is delivered automatically to devices connected wirelessly to the Internet and linked to a Nest account. Consumers should take one of the following actions:
Consumers who have not connected their Nest Protect devices to their wireless network and linked them to a Nest account should immediately do so. The devices will automatically receive the update that disables the Nest Wave feature. Customers should confirm that their devices have been updated by going to Nest Sense on their Nest account mobile or web application and ensuring that the button for Nest Wave is off and grayed out. Instructions on how to connect to a network and disable the feature are available at http://support.nest.com/article/Nest-Protect-Safety or by contacting Nest Labs.
Consumers whose Nest Protect devices are connected to their wireless network and linked to a Nest account should immediately confirm the receipt of an automatic repair that disabled the Nest Wave feature by going to Nest Sense on their Nest account mobile or web application and ensuring that the button for Nest Wave is set to “off” and grayed out. No further action is required and consumers can continue to use their devices.
