Customer satisfaction is our focus this week. The American Customer Satisfaction Index has released its results for the second quarter of 2004 and joining us to discuss them is Professor Claes Fornell, the head of the Index at the University of Michigan.Listen:Windows MediaRealPlayerNote: Both streams approx. 36K bit/secDownload and go (MP3) Player downloads: For problems, suggestions or comments drop a line to radio@nww.com. Related content news Broadcom to lay off over 1,200 VMware employees as deal closes The closing of VMware’s $69 billion acquisition by Broadcom will lead to layoffs, with 1,267 VMware workers set to lose their jobs at the start of the new year. By Jon Gold Dec 01, 2023 3 mins Technology Industry Technology Industry Markets news analysis Cisco joins $10M funding round for Aviz Networks' enterprise SONiC drive Investment news follows a partnership between the vendors aimed at delivering an enterprise-grade SONiC offering for customers interested in the open-source network operating system. By Michael Cooney Dec 01, 2023 3 mins Network Management Software Network Management Software Network Management Software news Cisco CCNA and AWS cloud networking rank among highest paying IT certifications Cloud expertise and security know-how remain critical in building today’s networks, and these skills pay top dollar, according to Skillsoft’s annual ranking of the most valuable IT certifications. Demand for talent continues to outweigh s By Denise Dubie Nov 30, 2023 7 mins Certifications Certifications Certifications news Mainframe modernization gets a boost from Kyndryl, AWS collaboration Kyndryl and AWS have expanded their partnership to help enterprise customers simplify and accelerate their mainframe modernization initiatives. By Michael Cooney Nov 30, 2023 4 mins Mainframes Mainframes Mainframes Podcasts Videos Resources Events NEWSLETTERS Newsletter Promo Module Test Description for newsletter promo module. Please enter a valid email address Subscribe