CRM Systems

Why CRM Security Is Always a ‘Role’-Your-Own Project

13 Tips to Get Business Teams to Use Your CRM System

FAQ: Inside Microsoft’s cloud ERP strategy

The arrival in June of Azure ERP deployment options will usher in some changes

Microsoft going after enterprises with Dynamics AX ERP

Dynamics AX is starting to land global deployments with large enterprises, including Revlon

Microsoft set to roll out new mobile applications for Dynamics ERP, CRM

The goal is to deliver 'clean,' simple-to-deploy mobile apps, according to a spokesman

Microsoft boosts Dynamics CRM with marketing, social media analysis

The additional functionality will help Microsoft compete with Salesforce.com and Oracle

Gartner: CRM software top priority for IT spending in 2013-14

ERP and office suites come in second and third in Gartner's survey

Salesforce.com retools marketing message around ‘customer companies’

CEO Marc Benioff described the repositioning away from 'social enterprises' in a keynote address

Salesforce.com delivers mobile customer service apps

Mobile chat, communities, screen-sharing and more are on tap from Salesforce.com

Customer sues Salesforce.com over support service

An upgrade to Premier Support came with a higher price tag but not the expected benefits, one customer claims