CRM Systems

Salesforce unveils a new CRM tool for ‘relationship intelligence’

Tapping RelateIQ technology, SalesforceIQ comes in separate versions for SMBs and enterprises

New Salesforce line helps enterprises deliver in-app customer support

What does the future hold for Microsoft Dynamics?

Microsoft Dynamics software line isn’t dead. Instead it’s moving to be a service you can build into the tools you need to make your businesses processes work better.

Salesforce Marketing Cloud aims to blur the lines between marketing, sales and service

From doughnuts to Dressgate: How real-time marketing helps brands stay relevant

Why marketers are betting big on predictive analytics

Salesforce doubles down on big data with new analytics tool

With a fresh $40M, Percolate wants to be a Swiss Army knife for marketing software

Salesforce teams with Sage, spawns new cloud platform for SMBs

Great customer experience is an elusive goal