CRM Systems

With mobile on its mind, SugarCRM looks to expand

Salesforce gives Service Cloud a shot of data science

Salesforce’s Desk.com steps up its global focus

Rethinking CRM at Trek Bicycle

Trek adds value to Microsoft Dynamics CRM by using Scribe to import data from ERP

Luminoso to enterprises: Here’s what all that chatter really means

Oracle Service Cloud gets more social

Big data and CRM help public broadcaster attract more donors

Data quality projects show Boston's WGBH how to segment customers for more lucrative target marketing

7 ways to help your sales team be more effective

From CRM to gamification, sales and marketing experts share strategies and tools that can help salespeople be more productive and close more deals.

Oracle’s Larry Ellison isn’t done building his legacy

Microsoft looks to poach Salesforce.com customers with aggressive pricing