Opinion

Recognizing and beating burnout

* Take iVillage.com's quiz to determine your current level of burnout

Groove adds Web services to P2P software

* Groove gets closer to Microsoft

The Cat’s out of the mailbag

* Readers write about Category 6 cabling

Service provider-ready wireless LANs

* Centralized wireless LAN products

First look at Nakoma

* Netware 6.5: What's in, what's out?

Serial ATA technology could lead to cheaper server storage

* Under the hood of Serial ATA

Infrastructure Protection Conference is back

* The Fifth Annual e-protectIT Conference

Enterprise CDNs needed for streaming

* Enterprise CDNs are just the thing for streaming media, Gartner says

Bug Alert: Red Hat patches Lynx

* Patches from SGI, Mandrake Linux, others * Beware Trojan that targets Windows 2000 and NT with IIS 4 or 5 * Symantec expands DeepSight Threat Management alerting service, and other interesting reading

Economic pressures force changes in asset mgmt.

* Asset management software now has to account for bad economy

Been there, Tidy’ed that

* Making HTML code clean and dandy

BPO adds new weapons to IT outsourcers’ arsenals

* Business process outsourcing

Setting limits

* When to say "No" to end-users

Seeing through the forest

* A single view of multiple forests

Microsoft feels the threat of open source

* Microsoft is no longer shrugging off open source

WorldCom targets 5,000 jobs

* WorldCom's first steps in 100-day plan

Microsoft ‘improves quality of life’?

* Survey says using Windows Small Business Server contributes to happier workforce

Managing content

* IBM and others upping content managment offerings

BWA inches forward on standards front

* Broadband last-mile success requires infrastructure resolution

Mailbag: Customer service losers

* Readers write in about customer service done wrong

Magic Flash application

Blocking unacceptable behavior

* Cisco buys Okena for extra VPN protection

Inter-forum cooperation signals service trends ahead

* Transport to take back seat to other services

Sun preps powerful workgroup server

* Sun to unveil the Sun Fire v1280 workgroup server

Intense emotions

* Study finds employees have strong feelings about their work

Spam not at economic equilibrium

* Spam increasing because the economics haven't reached equilibrium

Reading list

* Management books worth your time

Foundry’s FastIron 400

* The Reviewmeister puts 10 Gigabit Ethernet switch from Foundry to the test

ARO’s sweet success

* By going virtual, the call center outsourcer saves $1 million per year

Going online: Don’t lose sight of your uniqueness

* Creating the same brick and mortar shopping experience online