Dimension Data says plummeting customer satisfaction rates reflect more accurate measurement on part of contact centers.
* The newly appointed vice president of North American operations at Ipanema Technologies catches up with Network World
* Blue Coat’s CTO details optimization technologies that can help offset the network inefficiencies of AJAX applications
* Consulting firm INS examines the performance payoff when enterprises conduct proper application evaluations prior to deployment
* Riverbed Technology unveils approach for accelerating SSL traffic
* Reactivity acquisition strengthens Cisco’s Application Oriented Networking lineup
* Blue Coat Systems is bolstering its tools for enforcing video-handling policies
* WAN optimization appliance keeps food orders flowing at BigHoller
* Packeteer is bolstering its WAN acceleration gear with some of the biggest and smallest Internet connections in mind
