A local business journal ran a little snippet the other day about a McDonald's franchise with several restaurants here in Denver. This man - let's call him Bob - wants to outsource all of the order-taking at the drive-through section of his...
* Allows self-service inquiries and transactions over the phone
* Essential summer reading: The World is Flat: A Brief History of the 21st Century
* The importance of independent validation and verification
* What India thinks of China as an outsourcing rival
* Outsourcing/offshoring companies to consider
* What Israel has to offer as an outsourcing location
* Where are the jobs going?
* Something in the air tonight
* Offshoring could mean extreme worker fatigue
