* When the basement becomes a fire hazard with all the old paperwork
* Ready or not, globalism is here
* Giving work to impoverished or depressed areas of the country
* Language and cultural barriers impede successful call-center outsourcing
* Introducing the Software as a Service model
* What are the ITIL and CMMI standards?
* Language barriers and political challenges to offshore outsourcing
* Proper strategic planning of IT initiatives
* Mapping out your corporate and IT goals
