Former Apple software evangelist Guy Kawasaki shares the innovation checklist with CA World crowd
Consultants, vendors and users refresh the best practice library with more specific how-to advice
Brigham Young University uses best practices to centralize and share data internally and with parent organization
Financial services firm reduces the number of help desk tools in use from 47 to seven as part of makeover
Toyota Financial Services made two efforts to make the best practices laid out in ITIL work
* Breaking down the BSM market
* Itheon Networks looks to help network managers tackle network problems
Autonomic Vice President Ric Telford shares how far IBM has come with its autonomic computing initiative
Big Blue's Web-based tool shares ITIL implementation, maintenance tips
