* Preparing for IT process automation
* Cognitive dissonance in IT management: Is it always a bad thing?
* Would there still be a CMDB if you took ITIL out of the equation?
* The future of network management
* The idiosyncracies of QoE
* How real-world is CMDB adoption?
* The forgotten need for telecom resource management
* Preparing the analytics roadmap
* The network engineer's cup of morning Joe
* A look back at network root cause and topology
